Frequently Asked Questions
Everything you need to know about our craft beer and delivery service.
How long does shipping take for my order?
We aim to process and dispatch all orders within 1-2 business days. Standard UK delivery typically arrives within 3-5 working days via our trusted couriers.
Are your beers suitable for vegans?
The majority of our core range is vegan-friendly. However, some of our specialty or limited-edition brews may contain lactose. Please check the specific product description for dietary information.
What should I do if my items arrive damaged?
We take great care in packaging our glass bottles and cans, but accidents can happen. If your delivery is damaged, please take a photo and contact our support team within 48 hours for a replacement or refund.
Do you offer international shipping?
Currently, we only ship to addresses within the United Kingdom. We are looking into international distribution options for the future, so stay tuned to our newsletter.
Can I track my delivery?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to follow your parcel's journey.
What is your return policy for food and drink?
Due to the nature of our products, we cannot accept returns on beverages once they have been delivered. If there is a quality issue with your order, please reach out to us so we can make it right.